FAQs
Frequently Asked Questions (FAQs) – Vosh
How can I contact Vosh?
You can reach us at voshseller@gmail.com – our customer support team is happy to assist you with any questions or concerns!
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. After this period, cancellations will no longer be possible. However, once you receive your order, you can return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed and shipped Monday to Friday. Processing typically takes 1-3 business days, and shipments go out the next business day. Please allow extra time during peak seasons and holidays.
How long does shipping take?
Due to high demand, shipping times may range between 2-4 weeks depending on your location.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
How do I return an item?
To initiate a return, please contact us at voshseller@gmail.com with your order details.
What if I receive a defective, incorrect, or damaged item?
If you receive a defective, incorrect, or missing item, contact us immediately at voshseller@gmail.com with:
- Your order number
- Clear photos of the item(s)
- Any relevant details
We’ll work quickly to resolve the issue.
When will I receive my refund?
Refunds are processed back to your original payment method. If you paid via credit or debit card, refunds typically take 7-10 business days to appear in your account after processing.
If you haven’t received your refund yet:
- Check your bank/credit card account.
- Contact your bank or credit card provider—it may take extra time for the refund to be posted.
Still have questions? Feel free to email us at voshseller@gmail.com!